Customer Service On The Phone

I tried calling customer service for help today.  They had previously told me my internet account would be active by 8pm today.  They lied.

The guy who came on the telephone to help me was also an ass; a complete ass really.  Condescending lil guy!  I am making assumptions about his size because it makes me feel better about myself.  If he were a tall normal looking guy my ego would be bruised and I would need to resort to yelling at him to make up for this.  I prefer visualizing vs yelling.

His name was Paul.  Paul asked me for my telephone number.  I gave it to him for verification.  Then he said "how old are you, you sound young".   What do sounds have to do with fixing my internet?!  Plus Paul sounded in his early 20's and this pissed me off.  Why are people hiring these lazy 20somethings.  I answered the question and gave my age "I'm not I just sound it.  Im 25".  He replied  with confidence "oh we are almost the same age". It is like he wanted me to believe it was a positive thing that he was a guy my age...like he secretly hoped we would connect in some way and I would give him my number for real.

My problem was "The red lights blinking.  How do I get it to stop so I can use my internet?".  Pauls' answer was long and never to the point.  It made no sense and he clearly had never taking a speech communication class because he said "um" like a billion times.  He also said my name a billion more times.  It was as if he thought I was incapable of understanding that he was addressing me unless he clearly and specifically used my name at every possible point in the conversation.

I was fired up.  I said "Look playa you told me 8pm!  It's already 9.  The tech guy called me and said its ready to go!! Why isn't it working?  Just give me a simple reason! And stop saying my name!"  I don't know why I said playa.  He most definitely sounded Asian on the phone, minus the first generational accent.  And who has ever known an Asian with swag.  I then magined Paul for a brief second having a blue supped up Honda Civic with red rims because he couldn't afford an accord and this made me feel better about loosing my visual and yelling instead.

His response "umm Miss I already explained the situation to you".  I kept thinking just stop talking already and fix the damn thing.  He was not able to fix it over the phone.   Instead he scheduled me for a 4hr window of time a technician could come by my house on a Sunday.   It's almost 10pm now and I still have no internet connection.  I thought Asians were suppose to be smart.  Now all I'm left with is frustration because I can't check my facebook and a belief that my stereotype was completely unfounded and wrong!  Which are both very upsetting for an American.  If he had been a 30something man I am positive I would not be wasting four hours of my next Sunday.